"Jones Day is one of only three law firms appearing in the BTI Client Service 30 each and every year for the past 16 years." -- BTI Consulting
All law firms seek to serve clients effectively. Some do it more consistently than others. Jones Day ranked #1 in the BTI Consulting Group's 2017 "Client Service A-Team" report, which identifies the top 30 law firms for client service through a national survey of corporate counsel. Recognizing the Firm’s attention to every facet of client service, Jones Day was awarded "Best of the Best" status in all 17 activities that drive superior client service. Jones Day is the only firm in the history of the BTI survey to achieve that distinction.
Jones Day has also ranked in the Top 10 every year since 2000 in the Corporate Board Member/FTI Consulting annual survey of the best corporate law firms. These are just two indications that our focus on serving our clients' needs, and not on the financial metrics that are so commonly used today to measure law firm performance, is recognized by our clients, who reward us with more opportunities to help them meet their interests.