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MoU between FCA and FOS: will complaints handling become more risky?
  • RPC
  • United Kingdom
  • February 29 2012

The FOS published a draft MoU with the future FCA that has blurred an already hazy line between the ombudsman and regulator

FOS undeterred in its plans to publish firm names in Ombudsman decisions, despite concerns
  • RPC
  • United Kingdom
  • February 6 2012

The FOS has released a summary of responses to its September 2011 paper “publishing ombudsman decisions: next steps“ confirming its plan to publish all Ombudsman decisions