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658 results found

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Osborne Clarke | United Kingdom | 26 Oct 2022

Payments regulator pushes forward with UK consumer protection against fraud

The Payments Systems Regulator (PSR) is consulting on how to exercise its new mandate to protect customers from fraud. Under the Financial Services…
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Hogan Lovells | United Kingdom | 2 Aug 2022

FCA final Consumer Duty rules and guidance published: time for firms to put the pedal to the metal

With the publication of the final rules there is now only a year to go before firms must comply with their Consumer Duty obligations. The FCA has…
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Osborne Clarke | United Kingdom | 3 Nov 2021

Streamlined process implemented by FOS to clear complaint backlog driven by the pandemic

New approach temporarily formalises giving indications of possible outcomes for complaints to help firms reach pragmatic resolutions The Financial…
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Osborne Clarke | United Kingdom | 8 Oct 2021

The FOS consults on a streamlined process to clear pandemic-driven complaint backlog

Financial businesses, consumers and the ombudsman could all benefit from proposals to resolve complaints more quickly and tackle the accumulation of…
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Boodle Hatfield | United Kingdom | 25 Sep 2020

Authorised Push Payment Scams - Cracking the Code

An Authorised Push Payment scam occurs when a person is convinced by a scammer to send a payment to a genuine account, when in reality they are…
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Brodies LLP | United Kingdom | 26 Aug 2020

Five steps to minimise the impact of complaints on your business

Complaints not only have potential reputational issues for a business but responding to them takes up valuable management time, energy and money…
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Brodies LLP | United Kingdom | 25 Aug 2020

Five reasons why your professional indemnity insurance premiums have increased

One of the most significant expenses for any professional business is professional indemnity insurance (PII) and premiums for this essential cover…
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Stevens & Bolton LLP | United Kingdom | 5 May 2020

Business Interruption Insurance and COVID-19

With COVID-19 causing continuing financial turmoil for many UK companies, businesses are looking to their insurance policies to help them respond to…
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Macfarlanes LLP | United Kingdom | 30 Apr 2020

FCA seeks clarity from the court on business interruption insurance cover

The FCA has announced in a press release today that it intends to obtain a court declaration to resolve contractual uncertainty in business…
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Squire Patton Boggs | United Kingdom | 28 Apr 2020

Business interrupted: the disputes begin

Battle lines are drawn up in the insurance industry as it becomes apparent that insureds and their lawyers are preparing to contest in Court any…
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