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Ojam Bullrich Flanzbaum | Argentina | 20 Aug 2021

More services must add unsubscribe buttons to websites

Regulation 316/18 states that service providers must add an unsubscribe button to their websites to enable consumers to request the cancellation of services at any time pursuant to the Consumer Protection Law. A new rule that extends the list of services which must add unsubscribe buttons to their websites was recently published in the Official Gazette. The newly added services must implement......
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Cozen O'Connor | USA | 21 Jul 2021

Biden's competition EO mandates scrutiny of airline practices

President Biden recently issued an executive order (EO) designed to promote competition across the US economy. The airline industry-related provisions are among the broadest in the EO, tasking the Department of Transportation to carry out the EO's mandates on various specific issues. How this initiative will affect the airline industry remains to be seen, particularly as it continues to......
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Cozen O'Connor | USA | 3 Apr 2019

DOT denies petitions to initiate consumer protection rulemakings

The Department of Transportation (DOT) recently denied three petitions to initiate rulemakings on various consumer protection issues proposed by FlyersRights, a consumer advocacy group. The DOT's decision to refuse to propose new regulations is consistent with the Trump administration's efforts to reduce regulatory burdens on industry. Nonetheless, the DOT appeared to be sympathetic to......
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WeirFoulds LLP | Canada | 6 Mar 2019

Class action regarding flight passes denied certification

The Quebec Supreme Court recently declined to certify a class action based on the application of certain sections of the Consumer Protection Act or its Alberta equivalent to flight passes sold by Air Canada. This decision is notable for carriers selling flight passes, as it clarifies the types of transaction which are subject to consumer protection laws. Carriers which sell gift cards......
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Freidenberg Freidenberg & Lifsic | Argentina | 20 Feb 2019

Federal court dismisses passenger claim based on Article 33 of Montreal Convention

A federal court recently dismissed a lawsuit against El Al Israel Airlines which had been filed by an Argentine passenger based on a lack of jurisdiction as set out by Article 33 of the Montreal Convention. The court examined the different hypothesis described by Article 33 and found that the claimant had failed to file a lawsuit against El Al before the courts where it was domiciled or had......
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Kubas Kos Gałkowski | Poland | 7 Feb 2019

State court refuses recognition or enforcement in collusion cases

Parties unhappy with an arbitration award often try to question its enforcement based on public policy, raising numerous violations of law that do not amount to public policy. However, public policy is a tool that can also protect the legal system in certain situations. Two interesting Katowice Court of Appeals decisions made on the same day by the same judge in two non-related cases......
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Schoenherr | Hungary | 24 Jan 2019

Digital consumer protection – Black Friday success turns sour for major online marketplace

After a record-breaking Black Friday promotion, an online retailer is now suffering the consequences. According to the Hungarian Competition Authority (HCA), eMAG may have failed to meet the standards of professional diligence by misleading consumers with its 2018 Black Friday campaign. This action was one of the first to be initiated under the umbrella of the HCA's digital consumer......
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Cozen O'Connor | USA | 14 Nov 2018

Disability-related passenger rights amended by Federal Aviation Administration Reauthorisation Act

The new Federal Aviation Administration Reauthorisation Act, signed into law by President Trump, will affect airlines' obligations to accommodate passengers with disabilities. The Department of Transportation must, among other things, develop an airline passengers with disabilities bill of rights to explain the protections afforded to passengers with disabilities during air travel and conduct......
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Advokatfirmaet Grette AS | Norway | 2 Nov 2018

FSAN publishes draft regulation on prudent consumer lending practices

In 2017 the Financial Supervisory Authority of Norway (FSAN) published guidelines on prudent consumer lending practices. However, in order to strengthen the FSAN's ability to ensure that the 2017 guidelines are actually implemented, it has now proposed that they be converted into a regulation. This would make it easier for the FSAN to impose penalties on institutions that fail to comply with......
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Arnecke Sibeth Dabelstein | Germany | 24 Oct 2018

Digitisation gains ground: new government-funded app to support passenger right claims

The State Parliament of North Rhine-Westphalia recently decided to launch an airline passenger rights app. The new app is intended to promote consumer protection and help passengers to claim compensation easily via their mobile phones. It will be developed by the consumer advice centre and is expected to inform passengers of their rights, perform claim checks, offer suggestions on how and......
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