Consumer laws are pretty clear that anyone who undertakes illegal doorto- door selling practices will be penalised but it looks like AGL missed the memo. Basically, if you’re a salesman you have to tell people you are a salesman straight up. Anything else you tell the customer has to be accurate and not misleading.
AGL’s door knockers came uninvited and claimed that they weren’t selling anything. And yet, somehow they managed to tell consumers that they were being overcharged for energy and talk about the price of AGL’s products.
Obviously, the only reason the door knockers were there was to sign up consumers to AGL. To make things worse, during their pitch they misled people about AGL’s prices.
The Federal Court dished out a whopping penalty of $1.555 million to AGL and $200,000 to CPM, AGL’s marketing company.