Court Rules that for Purposes of Demanding FINRA Arbitration, “Customers” of FINRA Members Are Those Who Either Purchase a  Good or Service from a FINRA Member or Have an Account with a  FINRA Member


On Friday, August 1, 2014, the Second Circuit issued its decision in  Citigroup Global Markets, Inc. v.  Abbar, No. 13-2172 (2d Cir. Aug. 1, 2014), a case addressing the Financial Industry Regulatory Authority  rule that FINRA members must consent to mandatory arbitration of disputes with any “customer” that  arise in connection with the member’s business activities.  The case presented the question whether an  investor’s extensive contacts with a FINRA member rendered that investor a “customer” of the FINRA  member for purposes of demanding FINRA arbitration, even though the investor had not consummated a  transaction or opened an account with the FINRA member.  Affirming the district court’s judgment, the  Second Circuit ruled that for purposes of FINRA arbitration, a “customer” of a FINRA member is one who,  while not a broker or dealer, either (1) purchases a good or service from a FINRA member or (2) has an  account with a FINRA member. 1In the past, courts have taken a variety of approaches to defining  customer status for purposes of FINRA arbitration, often involving fact-intensive inquiries and leading to  uncertain outcomes.  The decision provides a clear and administrable bright-line rule for when a party is a  customer of a FINRA member and thus entitled to compel arbitration.  The Second Circuit’s decision  provides greater predictability as to the dispute resolution mechanism and forum applicable to securitiesindustry disputes, while acknowledging that exceptions may be compelled in rare instances to avoid  injustice. 2


The dispute giving rise to Friday’s decision grew out of complex options transactions a Saudi family—the  Abbars—entered into with Citigroup Global Markets Ltd. (Citi UK), which is incorporated in the United  Kingdom and is not a FINRA member.  Citi UK was the counterparty to the agreements with the Abbar  family, but the Abbar family managed its investments with help from Citigroup Global Markets, Inc. (Citi  NY), a FINRA member incorporated under the laws of New York.  Employees of Citi NY worked on  negotiating and structuring the options transactions, and Citi NY held certain voting rights as to those  transactions.  Despite the Abbar family’s extensive interactions with Citi NY, they never consummated a  transaction or opened an account with Citi NY.  The option transactions and agreements were executed  between Citi UK and the Abbar family and recorded as accounts in Citi UK’s books.

In 2008, the option transactions began performing poorly, and by 2009 the Abbar family had lost the  entire investment.  Although the option transaction agreements themselves did not contain choice-of-law  or forum-selection clauses, two structuring-services letters to which the Abbar family agreed provided for  disputes to be adjudicated in English courts under English law.  Nonetheless, in August 2011, the Abbar  family commenced a FINRA arbitration against Citi NY.  They relied on Rule 12200 of the FINRA Code of  Arbitration Procedure for Customer Disputes, which allows any “customer” of a FINRA member to require  the member to arbitrate the customer’s claims against the member so long as the dispute arises in  connection with the member’s business activities.  FINRA’s customer arbitration code, however, does not  define the term “customer,” other than to specify that a “customer shall not include a broker or dealer.” 3 The Abbar family claimed that it was a “customer” not just of Citi UK but of Citi NY as well.

Citi NY sued to enjoin the arbitration, arguing that the Abbar family was not a “customer” of Citi NY for  purposes of Rule 12200 and could not force Citi NY to arbitrate the dispute before FINRA.  The parties  litigated the issue whether the Abbar family was a customer of Citi NY for some two years, culminating in  a nine-day trial.  After the trial, though, the trial court ruled that, rather than requiring such a fact-intensive  inquiry, a bright-line rule as to “customer” status would be “more direct, available, reliable, and  predictable.”  For this bright-line rule, the court looked to the touchstones of a member-customer  relationship: the opening of an account and the execution of a transaction.  The trial court explained that  “[t]he elements of an account and a purchase are visible to all at the outset of the dispute resolution  process” and allow for “ready determination of the arbitrability of disputes” without “the need for lengthy  proceedings.” 4 As the Abbar family had neither maintained an account nor executed a transaction with  Citi NY, the trial court enjoined the family’s FINRA arbitration.


The Second Circuit affirmed the district court’s decision permanently enjoining the arbitration and ruled  “that a ‘customer’ under FINRA Rule 12200 is one who, while not a broker or dealer, either (1) purchases a good or service from a FINRA member, or (2) has an account with a FINRA member.” 5 The court of  appeals emphasized the value of a bright-line rule:  “The only relevant inquiry in assessing the existence of a customer relationship is whether an account was opened or a purchase made; parties and courts  need not wonder whether myriad facts will ‘coalesce into a functional concept of the customer  relationship.’” 6 After discussing the extensive interactions between the Abbar family and Citi NY and the  trial court’s exhaustive review of those interactions, the court of appeals pointed to the proceedings below  as evidencing the need for a bright-line rule, observing that “[t]he sprawling litigation that can (and did)  result defeats the express goals of arbitration to economical and swift outcomes.” 7

In adopting this bright-line rule, the court of appeals noted that FINRA could police “evasion and abuse”  through its power to discipline its members and to adjust its rules.  The court of appeals also endorsed  the trial court’s “caveat that exceptions may be compelled in rare instances of injustice.” 8


For plaintiffs, one attraction of FINRA arbitration is that it provides defendants less opportunity to have a  dispute dismissed before proceeding to the merits than court cases generally afford.  This feature has led  plaintiffs to press for expansive interpretations of what it means to be a FINRA member’s “customer,”  which has in turn given rise to litigation over whether a particular party qualifies.  The Second Circuit’s  holding provides securities-market participants a valuable measure of clarity and predictability by  supplying an easily administrable standard that allows parties to predict with reasonable certainty whether  their dispute is subject to FINRA’s mandatory arbitration provisions.  Prior to Friday, that question was the  subject of substantial uncertainty, and its resolution often required burdensome, time-consuming, and  fact-intensive discovery and judicial scrutiny.  At least in cases arising within the Second Circuit— Connecticut, New York and Vermont—the inquiry will now be much simpler and more predictable.   Moreover, the many FINRA-member financial institutions based in New York now have greater certainty  that they can assist their foreign affiliates in work for the affiliates’ customers without creating a membercustomer relationship with the affiliates’ customers.  It was these benefits that Citi NY and amicus curiae the Securities Industry and Financial Markets Association emphasized in seeking adoption of a bright-line  rule. 9

By adopting the rule first articulated in the trial court, the Second Circuit has taken a substantial step  toward ensuring that courts in that circuit enforce agreements among participants in the securities  industry reflecting their choice of forum for the resolution of disputes—whether that choice is arbitration,  litigation, or some other means.  Although we expect there to be future litigation as to whether particular  cases are the “rare instances of injustice” justifying deviation from the bright-line rule, the rule provides  important clarity in an area that was previously rather murky