In the latest issue of 'ombudsman news', Natalie Ceeney, FOS’s chief executive and chief ombudsman, dismisses the argument that society is in the grip of “compensation culture”, observing that the rate of upheld complaints is stable. She suggests that financial businesses may try to deflect responsibility, when they are to blame for the prominence that the claims management sector has gained. The bulletin then goes on to report on travel insurance cases and second quarter statistics. (Source: Ombudsman News Issue 105)