As of August 18 2013, individuals booking a premium visa appointment at a public enquiry office will now be asked to pay their entire fee upfront when booking the appointment online. This includes the premium fee of £375 and the appointment fee of £100.

This replaces the arrangement whereby representatives with pre-allocated representative slots for their clients could book appointments directly with the public enquiry office and only the £100 appointment fee was paid in advance at the time of booking. The balance was paid when attending the appointment.

Appointments can be managed in the normal way through an online account. If applicants fail to attend their appointment or cancel it with less than five working days' notice, the £100 appointment fee will not be refunded.

For sponsors that use a representative service to accompany applicants at the pubic enquiry office, the Home Office has confirmed that it will continue to accept representative cases at all public enquiry offices, and that it has merely changed the booking process.

For further information on this topic please contact Ilda De Sousa at Kingsley Napley by telephone (+44 20 7814 1200), fax (+44 20 7490 2288) or email ( The Kingsley Napley website can be accessed at

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