On 20 July 2018, the Australian Communications and Media Authority (ACMA) made a determination under the Telecommunications Act 1997 (Cth) setting out new rules for National Broadband Network (NBN) post-migration testing. The rules, which apply to all carriage service providers (CSPs) supplying NBN broadband or voice services, set out a number of requirements for CSPs to perform post-migration testing in an effort to help customers transition to the NBN. The rules were partly developed in response to a consumer experience research paper by ACMA released in March 2018, which found that after moving to an NBN service almost one in six households were left without a working connection for over a week. In summary, the rules provide that CSPs must:
- conduct a line test to check their customers' new NBN service is working post-installation
- verify any existing copper line used to connect a customer to their new NBN service is capable of delivering the maximum data speed specified in their plan
- offer an interim service or other arrangement where their new NBN service is not working and the problem cannot be remedied within three days
If breached, ACMA may commence court proceedings for civil penalties of up to AUD 10 million. ACMA's media release on the new rules can be accessed here. ACMA's research paper on consumer experience can be accessed here.