The European Parliament has approved new Directives concerning alternative and online dispute resolution. The aim is to offer consumers fast and cost-effective means to solve disputes with businesses.
The ADR (Alternative Dispute Resolution) Directive imposes a requirement on the member states to offer effective ADR services for solving disputes between consumers and sellers concerning the sale of products and services, including online sales. The Directive must be applied within 24 months of its entry into force.
The ODR (Online Dispute Resolution) Directive concerns an electronic platform maintained by the European Commission. The consumers may commence proceedings by filling in a form in their own language, and the whole process is handled online.