The Patients Association continues to lobby for better nursing care for the elderly in hospital and an overhaul of the complaints system after identifying 17 hospital cases of elderly patients being left lying in faeces, or going hungry or thirsty. The Association wishes to see the introduction of independent 'patient safeguarding champions' in every hospital to oversee and ensure good nursing standards.

Care Services Minister, Paul Burstow, has commented saying "It is an unacceptable legacy that this Government is committed to tackling" and with respect to the transparency of the NHS complaints system, he indicated that complaints details would soon be made public and that "the NHS must become more tuned into patient views and experiences".