USCIS recently responded to the recommendations made by its Ombudsman in the Ombudsman’s report on the E-Verify experience in Arizona. In the response, USCIS agrees with most of the recommendations for improvement and states that it has taken steps toward improving in the following ways:

  • USCIS is working to simplify the language used in all E-Verify instructions and supporting documentation;  
  • USCIS has made certain registration and operational documents publicly available on-line for review by prospective E-Verify end-users and employees. It will work to make additional documentation available to the public, including portions of the E-Verify training program;  
  • USCIS has worked to ensure that its education and outreach efforts reach small business communities; and
  • USCIS is working to develop and add a tickler/calendar system into E-Verify capable of issuing timely system prompts to employers to advise them of their next appropriate course of action for each specific open and unresolved tentative nonconfirmations (TNCs).  

The Ombudsman report also recommended that DHS announce as a stated goal an intention to replace the current Form I-9 process with E-Verify. USCIS responded to this recommendation, indicating that this would require a statutory change. USCIS indicated, however, that it is working to develop an electronic version of the Form I-9 that would eliminate the need to key I-9 information into the E-Verify system; the USCIS electronic I-9 would interface with the E-Verify system, allowing employers to submit a new hire’s information as an E-Verify query with the click of a button.  

The Ombudsman’s recommendations are available here. USCIS’s response is available here.