As of September 1, 2010, the U.S. Mission in Canada will provide services for visa applicants, including scheduling an appointment or calling for information, at no charge. Applicants will no longer have to pay phone or PIN-code charges to access such services. In order to obtain visa information or to start the visa application process at a Canadian consulate on or after September 1, 2010, please visit In addition, USCIS has created a general inquiry mailbox for USCIS customers in Canada. Canadian customers were previously unable to access the USCIS National Customer Service Center toll-free telephone line. Canadian customers may now email inquiries to