On 22 May 2013, the Pensions Administration Standards Association (PASA) launched a Code of Conduct on Administration Provider Transfers. The aim of the Code is to significantly improve standards when administration moves from one provider to another. In the PASA press release, Margaret Snowdon, OBE, Chair of PASA stated that the Code ‘will give clarity to all participants in relation to their responsibilities and accountabilities, as well as mitigate the potential for delays’.