Keeping good records and documenting issues is essential for successful condominium management! The court in Hirji v. The Owners Strata Corporation Plan VR 44 cited a condominium’s “strict procedure for recording complaints by owners whether in phone or in writing” in finding favour with its evidence at trial. In that case, the condominium had a practice that “anything in writing was immediately date-stamped and phone messages would also have a date.”