Lots of marriage therapists tell married couples to never let their spouse go to bed angry. If there a dispute or the marital discord, many therapists tell couples to resolve it before they go to bed.
Otherwise, the view is that anger is left unresolved. When anger is left unresolved, it can result in resentment. It can result in fights and disagreements over other issues. Many marriage therapists swear by the saying that you should never let your spouse go to bed angry.
This is a good metaphor for lawyer and client relationships. What if a lawyer accepted the viewpoint that they should never let their client go to bed angry? What kind of difference might this make in terms of lawyer and client relationships?
For lots of lawyers, it is hard when the client sends and email or leaves a voice mail where they are upset. They might feel as if they are working very hard for the client. They might feel like they are giving it all.
Many lawyers are also averse to touchy situations. When a client is upset, it makes them uncomfortable. They might be non-confrontational by nature. They might have over pressing legal matters that demand their attention. Thus, they do not address the client’s concern right away.
When this happens, anger can build. The client can become resentful. It can result in the client becoming upset about all kinds of ancillary matters that do not pertain to what they were originally upset about.
Ultimately, this can be deadly to the attorney-client relationship. This can result in clients not referring friends and family members. But even worse, it can result in complaints. It can result in grievances. It can result in online bad reviews or the lawyer being fired from the case. Minimally, It can result in the client saying bad things and being unhappy after the case is over.
At the end of the day, lawyers should really live by the motto that they should never let a client go to bed angry. If the client is upset, reach out to them right away. Listen to their concerns right away. And, then, address these concerns the best you can. Inform the clients about the law. Explains the pros and cons of various situations. Give them updates and allow them to make informed decisions about the representation.
If a lawyer is tied up in court or stuck dealing with other matters, even sending the client a quick email that the lawyer received their message, and is busy, but that they are going to get back with them as soon as they can is enough to make all the difference.
Lawyers who do this can often nip unhappy client situations in the bud right away. Simply by reacting quickly and showing genuine caring, many unhappy client situations can be alleviated before the client goes to bed for the evening.