On 27 May 2014, the FCA published a report on the findings of its thematic review of conflicts of interest and intermediary remuneration in commercial insurance intermediaries. Seven large intermediaries/intermediary groups who service UK small and medium-sized enterprises (SMEs) were examined for this purpose. Key findings include that conflicts are not being properly managed. In some firms, the control framework and management information had not developed at the same pace as business models (and are, therefore, not suitable for the size and complexity of the business). The FCA is concerned that decisions are being made in the interests of firms rather than their SME customers. The FCA is now engaging with (a) the firms involved to address specific issues and (b) the industry to increase understanding of the findings, rules and the FCA's expectations. The FCA expects all general insurance intermediaries to consider the findings and to make changes to ensure compliance with existing regulatory requirements in this area.