Pensions Ombudsman Round-Up November 2019

In this case (PO-20087), the Applicant complained that her employer's (the Employer's) delay in processing her application for an ill-health pension (IHRP) (the Application) led to her receiving lower benefits than she would otherwise have been entitled to. This is because her pension was calculated under the National Health Service Pension Scheme Regulations 2015 (the 2015 Regulations), rather than the National Health Service Pension Scheme Regulations 2008 (the 2008 Regulations), which provided more generous benefits. The Applicant contends that the Employer failed to inform her of the deadline for submitting her Application in order for it to be considered under the 2008 Regulations (the Deadline) and failed to expedite her Application.