The January/February issue of Ombudsman News discusses a range of complaints involving pets and animals, and relationship breakdowns. It also presents a statistical analysis of complaints data from the third quarter of 2015, showing that FOS upholds around 54% of consumer complaints (but this figure may be inflated because of a 67% success rate for payment protection insurance complaints). The issue also gives a general update on FOS activities and changes to laws and practices. (Source: FOS January/February 2016 Ombudsman News)