With recent developments in voice-controlled infotainment systems, the automotive industry seeks to bring greater connectivity between consumer brands and drivers on-the-go.
As an emerging e-commerce experience, in-vehicle dashboards enable consumer-drivers to pay for a variety of goods and services—e.g., fuel to parking tickets to event tickets to takeout—without relying on a physical credit card or a mobile phone. According to industry reports, 135 million consumers spend $212 billion each year while commuting in cars. Aside from partnerships with various gasoline or retail brands such as Shell, Parking Panda, or GrubHub, automakers are also engaging with increasing frequency in collaborations with the payments industry, including Visa, MasterCard, and PayPal. Auto manufacturers in the last two years have also incorporated in-vehicle apps intended to streamline consumer payments, including Jaguar and General Motors’s offerings of apps to facilitate purchases of gas, coffee, or other retail goods. With the onset of self-driving cars, and the added conveniences arising therefrom, e-commerce transactions while in transit are projected to increase.
We believe these developments demonstrate the ubiquity of payments as the transportation industry integrates financial services for a new form of e-commerce; shopping on the road. This is a significant trend in coming months as businesses launch additional products involving multi-modal transportation, e.g., not just privately owned vehicles but ride-sharing services (Lyft), bike-share, scooter-share, and private plane programs. The ability of consumer brands to increase revenue by tapping into this subset of consumers will depend on the payments infrastructure available to consumers, retailers, and transportation companies as these trends continue evolving.
Privacy & Financial Regulation Impact: Key Developments to Watch
However, what does the intersection of automotive and payments industries mean for regulatory and consumer protection? The answer lies, in part, in the fact that both industries are heavily impacted by prevailing privacy and financial regulation at the federal and state levels. Some key developments to watch include:
Real-Time Payments. Regulators are working in tandem with private sector developments. While the Board of Governors of the Federal Reserve System oversees the payment, clearing, settlement, and recording activities in the financial system and monitors payment system risk, core processing and payment services providers and depository institutions (banks, credit unions) are working closely with The Clearing House on development of a new payments rail, the Real-Time Payments system. The goal is to ensure that all institutions can easily access the RTP network by 2020. The likely consequence of this is that the network will facilitate the ability of payments customers (whether corporate entities or consumers) to more quickly and securely engage in digital commerce. Based on current progress to date, the industry effort on RTP may be more directly and immediately impactful to the goal of facilitating higher quality in-transit payments than the work undertaken via regulatory sandboxes or payments innovation work conducted by agencies.
Consumer Data Protection Laws. By the same token, however, all actors in the transportation payments ecosystem—whether auto makers, consumers, banks, card networks, core processors, and IT service providers—will benefit from brutally clear perspectives on exactly how consumer data flows throughout the system. This flow is, fundamentally, what determines the triggers of many relevant consumer-protection laws such as the federal Gramm-Leach-Bliley Act, the federal Dodd-Frank Act prohibition against Unfair and Deceptive and Abusive Practices (enforced by the Consumer Financial Protection Bureau and/or the Federal Trade Commission), the Electronic Fund Transfer Act, the Fair Credit Billing Act, and state analogues to data privacy laws or the financial laws. Accordingly, as businesses encounter better opportunities to innovate, in selected scenarios it may be beneficial to avail one’s self of the trial disclosure programs or regulatory sandboxes offered by the regulators at both the federal or state levels. The Consumer Financial Protection Bureau is currently undertaking a revamp of its Office of Innovation Program under leadership newly installed following the change in Administration, and opportunities to enact lasting change that is beneficial to industry may be more palpable than it was under the Bureau’s prior program, formerly known as Project Catalyst.
Either way, it is clear that as technological advances continue, the automotive and payment industries will work in tandem to prepare for the impact these laws will have on their businesses. It’s going to be a wild ride.