In a case concerning a survivor's pension, the Pension Ombudsman has held that it was maladministration for the administering authority not to inform a member of alterations made to the scheme.

It was not enough that reasonable steps had been taken to provide information to the members, the information must, in fact, have been provided. Failure to do so in an individual case amounted to maladministration.

In this case the respondent council was ordered to pay the full survivor's pension, backdated with interest, at its own expense, which the Ombudsman held, would have been payable had the member been provided with the correct information before her death.