The Financial Ombudsman Service (FOS) has published issue 133 of its ombudsman news. Items of interest in this issue include:
- complaints involving everyday problems that the FOS sees, including complaints relating to section 75 of the Consumer Credit Act 1974.
- Q&A relating to complaints handling rules. In particular, the requirement for firms to provide details of the FOS’ website in their final response letter to customers following a complaint, and the ability of the ombudsman to look into a complaint within its first eight weeks, provided that the firm and the customer both agree to their involvement.
- ombudsman's perspective on pension freedoms.