The Financial Ombudsman Service (FOS) has published issue 133 of its ombudsman news.  Items of interest in this issue include:

  • complaints involving everyday problems that the FOS sees, including complaints relating to section 75 of the Consumer Credit Act 1974.
  • Q&A relating to complaints handling rules.  In particular, the requirement for firms to provide details of the FOS’ website in their final response letter to customers following a complaint, and the ability of the ombudsman to look into a complaint within its first eight weeks, provided that the firm and the customer both agree to their involvement.  
  • ombudsman's perspective on pension freedoms.