Many retailers of goods, content, and services offer subscriptions that renew automatically without any additional action by their customers. This business model often is convenient for consumers and lucrative for businesses. However, recently-filed class actions against Spotify USA, Dropbox, and Hulu serve as a reminder to comply with California law or risk having those subscriptions deemed “gifts,” requiring refunds or imposing other penalties.
California’s automatic-renewal law has several specific disclosure and cancellation requirements, obligating most businesses offering automatically-renewing or continuous subscriptions to:
- Present the following subscription terms in a clear and conspicuous manner, before the subscription agreement is fulfilled:
- That the subscription will continue until the consumer cancels.
- A description of the cancellation policy that applies to the offer.
- The recurring charges that will be charged as part of the automatic renewal plan, that the amount of those charges may change (if that is the case), and (if known) the amount to which the charge will change.
- The length of the automatic renewal term (or a statement that the subscription is continuous), unless the length of the term is chosen by the consumer.
- The minimum purchase obligation (if any).
- Obtain the consumer’s affirmative consent to the subscription terms before charging the consumer’s credit card, debit card, or other payment account (such as PayPal).
- Provide an acknowledgement that the consumer can retain (such as an email) including the subscription terms, the cancellation policy, and information regarding how to cancel.
- Provide a cost-effective, timely, and easy-to-use mechanism for cancellation (such as a toll-free phone number or an email address), described in the acknowledgement to the consumer.
- For free trials, allow the consumer to cancel before payment, and provide cancellation instructions in the acknowledgement to the consumer .
- Provide the consumer with a clear and conspicuous notice of any material changes to the subscription terms, and provide cancellation instructions with the notice.
Retailers offering automatically-renewing subscriptions to California consumers would do well to audit their current practices, and ensure that they are in line with California’s requirements, in addition to those of any other applicable state or federal law.