The FSA has published a guidance consultation on the risks to customers from incentives paid to sales staff in the retail financial services sector. This follows a review which found that many firms have incentive schemes that could lead to misselling, but did not have effective systems and controls to manage this risk.
The Information Commissioner’s Office has published guidance on deleting personal data under the Data Protection Act 1998. This guidance stresses the need to be clear with individuals what is meant by deletion and what happens to information once it has been deleted. This is vital where information has only been archived and could be reinstated.
The latest statistics published by the Ministry of Justice indicate a 15% fall in the number of claims received by the employment tribunal in the year up to 31 March 2012, although there was a slight increase in claims for disability, religion and belief discrimination, and failure to inform and consult on redundancy. Compensation was awarded in only 21% of unfair dismissal cases with a median award of £4,560. Sexual orientation discrimination had the highest median award of £13,505.