Mary Starks, Director of Competition, FCA, has delivered a speech at the OECD (Organisation for Economic Cooperation and Development), Paris in which she talks about disruptive innovation in financial markets.  Ms Starks spoke of the FCA seeing its role as one of “empowering consumers to make good choices, and encouraging new entry and innovation - to drive value in financial services” and how the FCA takes a risk-based approach and targets its resources where the potential for detriment is highest.  She summarised with six areas of attention, these being:  (i) cheaper models, including through online only provision, but also the potential for traditional banks to reduce their cost base by getting better at multi-channel delivery, much as the retail sector has done; (ii) technology changing the role of human experts and what this may mean for the financial arena:  (iii) new markets and functions, and serving previously unserved consumers;  (iv) easier payments, for example text micropayments and services like Justgiving, which enable online donations to causes great and small, are hugely beneficial to charities, school fundraising and other good causes; (v) regulatory tech and ‘bank in a box’ which could allow  banks to buy technology off the shelf, allowing capability to be built and shared effectively; and (vi) big data and its competition implications, for example in pricing and credit risk assessment.