Earlier this month the Financial Services Authority (FSA) published a consultation paper on proposals to require firms (including insurance undertakings) to publish complaints data. The FSA already requires firms established in the UK to make bi-annual reports to the FSA regarding complaints received. It is proposed that firms reporting in excess of 500 complaints make this data publicly available every six months. Information proposed for publication includes the number of complaints opened and closed, the percentage of complaints closed within eight weeks and the percentage of complaints upheld by the firm. Branches of EEA firms operating in the UK will not be affected by the requirement. However, the FSA will keep the situation under review and hopes that such branches will consider publishing key details on a voluntary basis.