G-20 and the OECD have published a report, dated July 2013, on the implementation of three of their Principles on Financial Consumer Protection. The report looks at how to approach compliance with the principles on:

  • disclosure and transparency;
  • responsible business conduct of financial services providers and their authorised agents; and
  • complaints handling and review.

Under each principle and each section within it, the report looks at key themes and effective common and emerging approaches. (Source: G-20 Reports on Consumer Protection)