In mid-2013, IP Australia introduced its new “eServices” portal. This replaced the online system, and allowed users to file new trade mark, patent and design applications, request examination, pay acceptance fees and annuities, as well as some other services through this portal. The introduction of eServices has led to over 90% of available transactions carried out between June and August 2013 being conducted online.

The initial eServices launch has been followed up with the release on 31 August 2013 of a “general eServices” functionality by IP Australia. This new functionally increases the transactions which are able to be performed online, including filing assignments, extensions of time, amendments, oppositions and responses to examination reports. This allows users to transact at any time online, with an immediate confirmation of online submission and an upfront fee calculation.

IP Australia plans to have all inbound transactions online by late 2013. With this plan in mind IP Australia will be re-assessing the ongoing need for other means of communication with the office, including facsimile transmission, the use of the general IP Australia email address and over-the-phone payments. It is likely that these other channels will become redundant and no longer available to users by early to mid-2014.