It is common for employers that use non-compete agreements to include non-solicitation provisions, which prevent employees who leave an organization’s employment from encouraging customers or clients to follow them to their new place of business. The type of communication that would be considered a violation of a non-solicitation provision or agreement may not always be clear, as explained here

The lesson from this case is that depending on the industry, there is not always a clear demarcation between solicitation and a friendly contact update email. Employers may be able to use this gray area to their advantage if concerns arise about a former employee’s solicitation of customers or clients.