The Office of Fair Trading (OFT) has launched a market study to examine when, how and why contracts may cause difficulties for consumers.

The OFT intends to look at how well consumers understand typical contracts and how this varies when contracts are, for example, presented online, over the phone, or during a face-to-face sales pitch.

The OFT will also look at how firms approach consumer contracts, and any practices which deliberately or unintentionally disadvantage consumers.

The deadline for comments on the market study is 31 March 2010.

View OFT launches market study into consumer contracts, 4 February 2010