Connected devices make citizens important users as well as providers of data. We expect to see cities focus more on how to harness this digital interaction to understand how citizens use the urban environment and how it can respond and collaborate with systems to make cities smarter, more resilient and sustainable. For case studies, please visit .

There are a large number of companies looking at using beacons, sensors within mobile phones, cameras and other technologies to measure how people move around built environments, especially within the context of smart buildings and cities, and large semi-public buildings like shopping malls, airports and universities. These companies allow businesses to build a far better understanding of how people move around their buildings, provide them with better contextual information or services and change their systems and processes accordingly.