FOS has published an overview of the responses received to its consultation on its plans and approved budget for 2016/2017 (see FReD 11 December 2015). Responses were received from a range of banks, financial institutions and industry participants. The majority of respondents thought the proposed deadline for submitting payment protection insurance claims would lead to an increase in FOS’s workload in this area. There was also uncertainty over the potential impact of FCA’s proposed complaints handling guidance. In light of the feedback received, FOS is proceeding with its funding proposals as previously outlined as well as taking forward plans to explore the current flat-rate case fee arrangement. (Source: FOS responds to feedback on 2016/2017 plans)