FOS has published its annual review for 2012/2013. The number of cases FOS has dealt with has almost doubled since the previous report. PPI cases represent 74% of all cases. Cases on banking and credit financial products come next, related mainly to complaints about charges and administration. FOS has started to register separately cases involving packaged accounts. (Source: FOS Annual Review 2012/2013)
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FOS publishes annual review
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