On 12 November 2013, the Financial Conduct Authority (FCA) in the UK published a speech highlighting four key areas it will be examining with a view to achieving trust and confidence in the UK insurance industry. The areas mentioned are (a) delegation of authority (which the FSA noted continues to fall short of the standard expected by it), (b) financial crime risk (in relation to which concern was expressed regarding the level of due diligence carried out on third parties), (c) claims handling (in respect of which the FCA noted that a thematic review was ongoing for retail business) and (d) management of conflicts of interest (commenting that brokers are increasingly receiving revenue from both insurers and insureds, the FCA pointed out that this gives rise to potential conflicts to be managed).