A new "Helpdesk" service was launched on July 1, 2013 to provide a single point of contact for UK immigration questions. The Helpdesk was created in response to feedback from employers, and provides a beneficial service for users of the immigration system. Sponsors, businesses and Tier 1 Investors may contact the Helpdesk with questions regarding policy issues, sponsor license applications, compliance concerns, as well as in relation to specific applications. The aim is for replies to be received within two working days. As the resources and scope of the Business Helpdesk develops, it is anticipated that more services will be added. The email address is: [email protected].