Following consultation, the FCA has published a policy statement PS17/3 in which it has introduced a final deadline for making a payment protection insurance (PPI) complaint of 29 August 2019. This deadline will come into force on 29 August 2017, with policies sold after that date being excluded. In advance of the deadline, the FCA will run a two year consumer communications campaign. In addition, the FCA has made final rules and guidance following the Supreme Court judgement in Plevin v Paragon Personal Finance (2017), following which consumers may have grounds to complain regarding the amount of money providers received for the sale if the failure to disclose commission made the relationship unfair under s140A of the Consumer Credit Act 1974. There is a 50% commission tipping point at which firms handling PPI complaints should presume that the failure to disclose commission gave rise to an unfair relationship and that profit share should be included in firms’ calculation of commission. Redress will be calculated as the excess commission over 50%. Firms that previously rejected complainants that are eligible to complain following Plevin will be required to write to the complainants explaining the new basis for complaining by the end of 2017. The new rules and guidance on this area will also come into force on 29 August 2017.