On 16 November 2012, the European Insurance and Occupational Pensions Authority ("EIOPA") published translation of its Guidelines on complaints-handling by insurers into all 23 official languages of the European Union (please refer to the Legal and regulatory update – June 2012).

The publication triggers a transitional period of two months, until 15 January 2013, within which national supervisors have to declare whether they intend to comply with the guidelines or otherwise explain the reason for non-compliance which may be made public by EIOPA on a case by case basis.