The Communications Alliance and the Australian Communications Consumer Action Network (ACCAN) have released a brochure entitled, 'Protecting Our Customers', which summaries the key reforms to customer service and complaint handling contained in the new TCP Code.
The brochure outlines the upgraded requirements in areas including:
- the information consumers receive about a product or service prior to purchasing;
- rules to ensure advertising is accurate and contains unit-pricing information;
- the new framework designed to ensure that all service providers comply with the Code.