The Law on Consumer Rights Protection, passed by the National Assembly on 17 November 2010, took effect on 1 July 2011. It replaces the 1999 Ordinance on Consumer Right Protection.
This Law is applicable to individual consumers, organisations and individuals involved in activities to protect the interests of consumers in the territory of Vietnam. Recent cases show that Vietnam’s consumers’ rights are increasingly violated. It remains to be seen whether or not the recent release of the Law on Consumer Rights Protection will improve the situation. On 12 January 2012, EPLegal participated in the forum“Protecting Consumer – Searching the Dialogue – Improving Business”. This forum is under the project “Helping Vietnamese SMEs Adapt and Adopt Corporate Social Responsibility (CSR) for Improved Linkages with Global Supply Chains in Sustainable Production”, which is carried out by the United Nations Industrial Development Organisation (UNIDO) and VCCI, together with other associations. At the forum, officers from the Vietnam Competition Administration Department and Mrs. Vu Thi Bach Nga, Head of the VCAD’s Consumer Protection Board, delivered some keynotes of this Law. Mrs. Vu Thi Bach Nga said the regulations incorporated into the new Law should improve consumer protection. This Law has many new points compared to the previous Ordinance on Consumer Right Protection. In particular, it defines more responsibilities for organisations and individuals when doing business.