On 5 April 2013, the European Insurance and Occupational Pensions Authority ("EIOPA") launched a public consultation regarding guidelines on complaints handling by insurance intermediaries. The proposed guidelines cover guidance on insurance intermediaries' internal systems and control for complaints handling, the provision of information to consumers and procedures for responding to complaints. They are addressed to national competent authorities who would comply with the guidelines by incorporating them into their regulatory or supervisory framework in an appropriate manner. Comments are requested by 28 June 2013.
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European law - EIOPA – consultation on guidelines for complaints handling by insurance intermediaries
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