As of 1 July 2009, advisors and intermediaries must provide a financial services document to clients in advance when it advises on or brokers complex products and mortgages. This document must inform clients of the nature and scope of the services provided by an intermediary or advisor and the remuneration such intermediary or broker receives.

The AFM has received many questions on the financial services document and has drawn up a guideline to provide answers and direction regarding the suggestions (in Dutch) included in the document. It has currently not imposed further rules, but instead is giving market parties the opportunity to provide suggestions for the document. The AFM will then consider whether these suggestions from market parties are consistent with law and legislation as well as the Guidelines on appropriate commissions at investment firms.

In early 2010, the AFM will evaluate the financial services document and draft additional rules if necessary.