On December 14, 2016 the Federal Communications Commission's (FCC) Consumer and Governmental Affairs Bureau hosted a webinar for consumers entitled “How to Deal with Robocalls.” The hour-long webinar was broken out into the following segments:
(1) A discussion on the FCC’s recent TCPA actions. This included the adoption of rules in August to implement the federal debt collection exemption and the July order clarifying how the TCPA would be applied to calls and texts from schools and utility companies in certain instances.
(2) A presentation of the Enforcement Bureau’s perspective on TCPA issues. Staff noted that TCPA enforcement priorities have shifted over time, depending in part on information received in consumer complaints. Right now, they are focused on spoofing, and spam text messaging is an increasing area of concern.
(3) An overview of the FCC’s technical efforts to reduce robocalls. The FCC is working with the industry, through initiatives such as the Robocall Strike Force, to develop authentication standards to address spoofing issues, as well as other technical solutions to reduce the number of autodialed calls consumers receive.