The Department for Business Innovation and Skills (BIS) has published guidance on the new civil powers to be given to consumer law enforcers to help them remedy breaches of consumer protection law following the implementation of the Consumer Rights Act 2015 (the CRA).

In addition to sanctions currently available, it will be possible to be able to (where it is just, reasonable and proportionate to do so):

  • Order a defaulting business to reimburse customers for any financial loss they have suffered as a result of the breach.
  • Where individual customers cannot be identified, order a defaulting business to pay an appropriate sum to a consumer charity.
  • Order a defaulting business to advertise their breach in the press, on their websites, and in their stores.
  • Publicise a defaulting business' breach on Trading Standards' website.

The guidance can be found here.