In February the government began a consultation on remedies for housing complaints.

Options in the consultation include:

• introducing a single housing ombudsman to cover the whole housing market;

• whether homes builders should have to join an ombudsman scheme;

• naming and shaming poor practice;

The consultation closes on 16 April 2018.

See: https://www.gov.uk/government/news/ government-moves-towards-a-shake-up-of-brokenhousing-complaints-system