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Sam Kendall-Marsden, Director of Claims at the Standard P&I Club discusses how he and his colleagues managed the aftermath of the grounding of the cruise ship Costa Concordia.

This headline grabbing event in January 2012 was estimated to cost $1.4 billion and is considered one of the world's largest and most complex marine casualties. Sam joins host Duncan MacLean to give us his unique and personal insight into how a major marine insurer responds when the unexpected happens, covering from the first phone call to the final journey from Giglio to Genoa.