FSA has clarified the ICOBS rules on PPI following the Competition Commission report. It stresses its rules remain in place for the moment and focuses on the importance of the information requirements already in ICOBS. It also clarifies that nothing stops a firm from having a full discussion of PPI with the customer at point of sale. Firms must, anyway, give customers the right disclosures at the right times and when arranging PPI sales must check the customer is eligible for the policy benefits. FSA is concerned that where firms give a customer information at point of sale and then contact the customer again after seven days, they should not assume the customer has all information necessary to make a proper decision on whether to take the cover. Firms must make sure the customer has the information at that time. It reiterates firms’ obligations to provide fair and not misleading information and to comply with appropriate rules when giving advice to customers.
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