We live in an information age. The knowledge economy has been with us for quite some time. Access to information has become central to so many businesses and ways of life that we now take things such as high-speed wireless internet access for granted. In just a few short years, we have moved from having a shortage of information on which to base decisions to being overwhelmed. Now, the challenge is to sift, sort, rank and prioritise the abundance of information, so that what matters most is not overlooked.