On 22 October 2010, the Central Bank published its findings following a themed inspection of intermediaries for compliance with its minimum competency requirements (MCR). These findings are relevant to all insurance intermediaries operating in the Irish market. The Central Bank found that only 25% of the intermediaries inspected were fully compliant with MCR. A small number of inspected firms had a range of MCR-compliance issues. The majority of the breaches identified concerned a lack of documentation, e.g. failures to correctly certify grandfathered individuals, monitor staff compliance with CPD requirements, retain full documentation of courses attended or logs of CPD hours completed, and to maintain an up to date staff register.