On January 31, 2020, the Center for Disease Control (CDC) declared the Wuhan coronavirus a public health emergency of international concern. The numbers of confirmed cases, as well as the death toll continues to climb. (For current statistics, see the Center for Systems Science and Engineering’s online dashboard that pulls data from the World Health Organization.)
Containing the spread of the disease is of global concern. Beyond the serious human health impacts, businesses worldwide expect disruptions in supply chains for manufactured goods, evidenced by the S&P’s sharp decline on January 31st. The U.S. has issued a “Do not travel to China” advisory, major U.S. airlines announced cancellations of flights to China, and President Trump announced a travel ban on foreign nationals who have traveled to China.
Hoteliers have their own causes of concern.
Chinese nationals comprise the largest tourist market in the world with 159 million outbound tourists in 2019, accounting for 12.2% of all outbound travelers globally and US $275 billion spent. If you cater to even a small percentage of these tourists, their absence will affect your bottom line.
- Do group travel organizers have contractual obligations to your hotel if they cancel trips due to the coronavirus?
- If travelers in your hotel infect other guests, or your workforce, what is your liability?
- If you have hotels in China, what responsibilities do you have toward foreign guests who cannot easily return to their home countries?
- What do you do if your employees refuse to come to work for fear of becoming infected?
- What policies and procedures should you put in place for managing these kinds of crises?
- What exactly does your insurance cover?
- How can you find experts who can help?