The FSA has announced that it has published details of the amount of redress paid by firms during the first six months of 2011 to consumers who have complained about the way they were sold payment protection insurance (PPI).

The data shows that firms paid £215m in redress between January and June 2011. This figure comes from 16 firms who together received 92% of PPI complaints in the first half of 2011. The FSA will continue to publish this data on an ongoing monthly basis accompanied by a running total.

The FSA has also created a step-by-step video guide featuring its head of consumer affairs, Chris Pond, explaining the process of how to complain to financial services providers.